Nonprofit Toolkit

Visit the Nonprofit Toolkit for Tips & Tools to maximize your Give OUT Day campaign.
 

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Donors: Click here to search for an LGBTQ cause to support
 

Total Raised for
Give OUT Day 2017:

$743,396


 

Frequently Asked Questions for Nonprofit Organizations

 

 

1.Who is eligible to register for Give OUT Day?

Nonprofits serving the LGBTQ community are eligible to participate in and raise funds through Give OUT Day. To be eligible to participate in Give OUT Day, organizations must be one of the following:
  • An incorporated 501(c)(3) nonprofit serving the LGBTQ community (for example, through health/human services (including HIV/AIDS service organizations primarily serving an LGBTQ constituency), social/recreational activities, arts and culture, faith-based, legal support, research, public education, issue-based services, advocacy,  operating LGBTQ community centers);
  • A fiscally sponsored organization or project (including artists or filmmakers) serving the LGBTQ community, and is receiving monies via an incorporated 501(c)(3) nonprofit.
  • A PFLAG, GSA, or GLSEN chapter; or
  • A program exclusively serving the LGBTQ community housed within an incorporated 501(c)(3) nonprofit with a broader mission (e.g., an LGBTQ student center housed in a university or an LGBTQ outreach program at a non-LGBTQ-specific community services organization).
  • Government Agencies are not eligible to participate in Give OUT Day.
 

2. How much does it cost for a nonprofit to participate?

Nothing.  There is no set-up fee to participate. Nonprofits enroll through a simple online registration form and receive an individual merchant account for donations to be directly deposited into the nonprofit's bank account. Your nonprofit will receive 100% of all donations, less a processing fee of 3.75% fee +$.35 per transaction. These fees go to Click & Pledge, which provides the technology and platform for Give OUT Day. Horizons Foundation has raised the funds to make Give OUT Day 2017 possible and we take no percentage and no fee at all from donors’ contributions.
 

3.How do I get a profile page for my nonprofit organization on the site?

Please click here to learn more about registering for Give Out Day 2017.
Please click here to learn more about setting up your profile.
 

4. How do I register my nonprofit to participate?

Click here to register. Registration closes on March 30, 2017.
 

5. I've submitted my nonprofit's Click & Pledge application form, what happens next?

  • Application Submitted: Your application has been forwarded to Click & Pledge and merchant bank TransFirst for review.
  • Sign Agreement : TransFirst will contact you (Monday - Friday) for any additional information and then send the Merchant Account Agreement to be executed via eSignature. If you do not receive an email from TransFirst in 24 hours, please check your SPAM folder. If no email is received, contact Click & Pledge here.
  • Two to Three Business Days: Once the Merchant Account Agreement has been signed, please allow two to three business days for the merchant account to be approved.
  • Click & Pledge Account Activation: Click & Pledge will send a "Welcome" email notifying you that your Click & Pledge account is ready to use with instructions on getting started.
  • Give OUT Day Profile Activation: Your nonprofit's profile page will be uploaded on the Give OUT Day website www.giveoutday.org. You will receive notification and instructions on how to customize your profile page including uploading a video, sharing your organizations mission and highlighting the areas of need.
 

6. How do I register for Leaderboard Prizes?

All you need to do is complete this Participant Survey (estimated time to complete of 3-5 minutes). Your survey responses must be received by March 30, 2017 by 5 PM PT to be eligible for Leaderboard Prizes. Please see our  Rules & Eligibility page for details on our leaderboard prizes.
 

7. If my organization participated last year, do I still have to fill out the Participant Survey?

Yes. The Participant Survey captures data we need to register your organization for appropriate Leaderboard(s).  Again, it will take just 2-5 minutes to complete.
 

8. How does an organization win one of the Leaderboard Prizes?

An organization can win a prize by having the most unique donors give on Give OUT Day. The larger prizes not only mean more money going for the winners, but also a better motivator for organizations’ boards and supporters to rally donations on the big day. Prizes are awarded by number of donors rather than total dollars raised both to give smaller organizations a fair chance and to honor the importance of all gifts to our movement, be they larger or smaller.

In order to qualify for the Leaderboard prizes ALL donations MUST be scheduled for or be made on April 20th, 2017 (12:01am – 11:59pm EST). We strongly suggest you make donation scheduling an automatic default. Click here for instructions on how to schedule donations.
 

9. How much of a donor’s contribution will be received by my organization?

Your nonprofit will receive 100% of all donations, less a processing fee of 3.75% fee +$.35 per transaction. These fees go to Click & Pledge, which provides the technology and platform for Give OUT Day. Horizons Foundation has raised the funds to make Give OUT Day 2017 possible, we take no percentage and no fee at all from donors’ contributions. 
 

10. Can I use this profile throughout the year?

Yes! Your organization may also take advantage of all other fundraising products Click & Pledge provides at no additional charge.
 

11. Do I have to give anyone my donors’ information?

No. As you develop your campaign you will be in direct contact with your donors. There is no need to give us any of their information.  
 

12. Who will get information about donors who give to us on Give OUT Day?

Four organizations will receive information about your donors:
 
  • You will have access to all your donor information. During and/or after Give OUT Day you’ll be able to login and see your donors’ information. (Organizations have access to donor’s information even if they choose to be anonymous. Anonymous means their name does not appear publicly on the website.) You can also seamlessly transfer this information into Salesforce if you use that system or download the data into an Excel spreadsheet or upload into your own CRM or donor management database. Click here to learn more about Click & Pledge’s Salesforce integration.
  • Click & Pledge will store donor information to process the donation transaction. They will not contact your donors for any reason except to send the automated donation acknowledgement and if there happened to be a problem completing the transaction.
  • TransFirst will receive encrypted donor payment information as they process your donation transactions and complete the deposit into your account.
  • Horizons Foundation, as the organizer of Give OUT Day, will also have access to donor names and contact information which will be used for evaluation and future Give OUT Day outreach. Horizons will not share this information with nonprofit organizations, marketers, or any other third party.
 

13. How will donations made on Give OUT Day be distributed and when do the fees get deducted?

Each donation made to your organization will be deposited directly into your nonprofit’s designated checking or savings account via your TransFirst merchant bank account. TransFirst is an online banking system. TransFirst will deduct the funds from the card holders account and deposit to the organization bank accounts. TransFirst will not hold the organization’s funds for any amount of time. Funds are deposited 48 business hours after the transaction. 
 
TransFirst will deposit the full dollar amount of the transaction and reach out to the bank account on the following month to deduct their fees (the processing fee of 3.75%  + $.35 per transaction). TransFirst will send out a statement to the organization around the 1st of each month. This statement (which is a month delayed statement) will show to the organization the amount that TransFirst will deduct (for credit card processing fees) on the 10th of the month following Give OUT Day. Please be sure there are sufficient funds in the account to cover these processing fees. For any questions about transaction fee processing, please contact Click & Pledge.
 

14. What information does TransFirst need to set up my merchant bank account?

Transfirst will require banking information including a voided check to set up the merchant bank account so that the donations can be deposited directly into your organization's bank account. The U.S. Patriot Act, passed in 2001, requires financial institutions to collect certain personal information from individuals and organizations opening a new account. This includes:
  • A form of identification like a driver's license
  • Bank Account and routing numbers
  • Fundraising documentation for Nonprofits: a copy of your 501c3 IRS designation letter
Click here to learn more about the TransFirst application
Also, the financial institution will keep this information on file in order to verify the person’s identity should any questions arise in the future.
 

Profile, Account & Campaign FAQs

1. How do I set up my nonprofit’s profile page?

Login by clicking the login button in the top right corner. Then click "Setting" to edit your profile. Visit the Nonprofit Profile Guide for more detailed instructions. 
 

2. I forgot my password. How do I reset my password?

Click "Reset Password" at the login page. You will then enter in the same email address that was used in the application, and the new password will be sent to that email address.
 

3. I have set up my profile but don’t see it on the site. Did I do something wrong?

The reason you do not see your organization appearing in search results may be because the keywords and tags have not been set up accurately. You can enter in common search words in the "Keywords and Tags" tab to help people find you by name, cause, zip code, or other search terms related your organization. Check that each keyword is separated by a semicolon to make sure that your profile is pulled up correctly with the search engine. 
 

4. Can I edit or add contact information to the profile?

Yes, you can. Please see instructions above on how to make these edits. You can also add a login user to your profile. Go here for further instructions.
 

5. Can I customize the receipts that my donors receive?

Yes. You may customize your automated email receipts and modify the payment types you accept. Follow steps below to customize. 
  • Login to your organization’s Give OUT Day profile.
  • Click on 'Setting'.
  • Add information to receipt setting and click SAVE button. Note: You must add a Checkout Page Name (this is used for internal use only) in order to access the 'Payment Types' tab. Under 'Donation for' field you may put in your own text, if left blank the receipt will simply state "Donation".
  • Click on 'Payment Types' tab to edit your selections and click SAVE. If you cannot click on tab then see the Note in previous step.
6. What happens if a donor chooses to make a donation anonymously?
If a donor chooses to make a donation anonymously, the donor's name will not be published on the giveOUTday.org website. The nonprofit who receives the donation will still have access to donor contact and donation information.
 

7. Where do I get my donor information from and how do I run a report?

You can run a donor report by visiting the Click & Pledge portal. Please see this article.
 

8. How do I credit a transaction?

Click & Pledge customers can credit a transaction by logging into their Click and Pledge administrative portal. Please see this article
 

9. How can I safely accept multiple transactions from the same computer?

For security purposes, your computer may begin to decline transactions that are made through the same computer using multiple credit cards. To fix this, you'll need to Whitelist your computer. Click Here for instructions on how to do this.
 

10. How do I issue a refund?

If you need to issue a refund to a donor, you'll do that through your clickandpledge.com admin page. 
Click Here for instructions.
 

11. How do I resend a receipt?

Each donation through giveOUTday.org should generate a receipt that is automatically emailed to the donor. If a donor does not receive a receipt for their donation, you can send it to them again. The most common reason for them not receiving a receipt is that they entered an incorrect email address, so make sure you confirm their correct email address before you re-send it.
Click Here for instructions.
 
Thank you for participating in Give OUT Day!